The following are terms and conditions for the sale of goods that will govern any contract of sale that we enter into with you. Please read these terms and conditions carefully.
Terms and Conditions
These terms and conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights by law and these terms and conditions do not affect these. This does not affect your statutory rights as a consumer.
Onestop Footwear - contact details
We are Onestop Footwear owned by J.& B.ELECTRIC POWER TOOL CO.LIMITED, Our registered office is Kent St, Blackburn, BB1 1DE. You can telephone us on 01254 317001 or email on firstname.lastname@example.org.
If you have any complaints about our service or any goods or services you purchase from us please contact email@example.com or write to the address above.
Purchasing from us
To purchase from us you must be over 18 and by submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details on to couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may ask that your details be removed from our system by writing to the address above.
We are not obliged to supply the goods to you until we have confirmed acceptance of your order, this is not the confirmation provided automatically via the website, and this is when the contract is made. You do not own the goods until we receive payment in full.
If you discover you have made a mistake with your order please contact Customer Care immediately. Please do this before we confirm your order.
Prices are checked regularly but if we find the price has changed when we receive your order we will contact you and ask if you wish to proceed.
All prices and offers are subject to change and availability, errors and omissions excepted and subject to not selling below our cost price. VAT is charged on all prices (including carriage) at a rate of 20% unless a product is VAT exempt i.e. safety boots, safety shoes are not VAT exempt. Prices shown excluding VAT are only a guide and no accuracy is intended. Allow ten working days for cheque clearance. For out of stock items, delivery dates given are only estimates.
We will acknowledge all questions or queries within a maximum period of 48 hours Mon - Fri.
We aim to deliver goods to you within the time indicated by us, but we cannot give an exact delivery date. We also may deliver the goods in several consignments and will if asked to do so by you, we may make a charge for any extra delivery costs for this service. If we have not delivered the goods within 30 days of expected delivery then you may cancel the contract. We will refund any money paid by you.
Orders under £149 incur a £5.95 delivery charge, although there are different shipping charges for different areas. Please select the area carefully and the carriage will be applied correctly to your order.
Next day delivery is for next working day i.e. Monday for Tuesday - Friday for Monday orders placed before 1.30pm please check for availability.
In the unlikely event of experiencing any issues please contact us as soon as possible.
Some items are available to order in bespoke sizes and/or colours and these items are non-returnable and any orders for bespoke items cannot be cancelled. Bespoke items from some manufacturers are specially made for you and may take between 4-8 weeks.
Any items that have been specifically altered to your requirements e.g. personalising with embroidery or vinyl, are bespoke items and are non-returnable and cannot be cancelled.
Non-bespoke items are returnable for exchange if the size is incorrect or where permission has been given, we do reserve the right to refuse to exchange or return. A £5.95 carriage charge is applied to all returns.
Unfortunately any underwear/first layer items are not returnable if opened for hygiene reasons.
Returns should be sent to: Workwear Outlet
For the attention of the Returns Department.
Please enclose a copy of the original invoice with clear instructions as to what you need i.e. replacement, different size or colour or credit, with your best contact details.
Damaged or defective goods
We will supply goods that are free from defects in materials and workmanship for a period of 6 months (or longer if required by law) from the date of delivery. This does not include wear and tear or inappropriate use of products. You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible and we will arrange for their return to us or the manufacturer at your cost. If the goods are found to be damaged prior to delivery to you, or defective, we will at our option repair, replace or make good the goods or refund the price paid by you. Selected products may arrive with tags removed this is where they may have been used for marketing material etc and are still classified as new.
All deliveries must be checked when received and any shortages or faults must be reported to us within 48 hours of receipt of goods.
If you are a business or if the goods are used wholly or in part for business purposes we shall not be liable to you for any business loss including loss of profits (whether direct or indirect) business data,revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of goods from us. Any other liability shall be limited to the price paid for the goods. We do not exclude our liability for fraud or for death or personal injury. Returns are subject to a 15% handling fee.
If you have a credit account with us payment is due 30 days from the month of invoice and we may charge interest for late payment.
A copy of these Terms and Conditions and your order may not be kept by us and so we advise you to print a copy of them for your information in the future.
If you are a consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund. You must inform us in writing of your desire to cancel within seven working days starting on the day after the day the goods are delivered to you. You must return the goods to us at your cost and we advise you to ensure the goods are adequately insured during any return journey. If you have not returned the goods within 14 days of cancellation or if requested we can collect the goods from you at your cost.
You have the right to cancel this contract for no reason at all and without penalty. However, we will only accept unwanted products for refund within 7 days of delivery, provided that the goods are complete with all relevant packaging in an unused and re-saleable condition. Shipping will not be refunded and where shipping is free on an original delivery, a charge will be made, because shipping is included in the original price. All return costs to us are the consumer's responsibility. We now offer a swap out service were we can bring an alternative product and collect the wrongly ordered product, the charge is £7.95 for UK mainland only and the charge may change without notice.
If you wish to cancel this contract, please write and return all goods to Workwear Outlet, Kent St, Blackburn, BB1 1DE. To cancel this contract you must give us notice and return the goods within 14 working days starting on the day after the day you receive the goods from us. Alternatively you can fax us on 01204 364735 or email firstname.lastname@example.org.
We will on occasion send you a promotional email and if you don’t wish to receive any further offers please just use the unsubscribe link on the email.
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We advise you to keep a copy of these Terms and Conditions.